Refund policy

All sales are final. We do not offer refunds except in the rare case that your item arrives broken or there is a genuine problem with your order.

If your item arrives damaged or defective, you must email us at BathSpas@proton.me within 24 hours of your order arriving. Requests made after this 24-hour window will not be eligible for a refund.

Please note that refunds are only issued in these rare circumstances. What you order is what you receive, and by placing an order you agree to all of our store policies.

Want a shorter version or a softer tone? Just let me know. 🐾